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BEGIN:VEVENT
DTSTART:20210112T180000Z
DTEND:20210112T190000Z
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SUMMARY:Improving Customer Experience Using Journey Maps -Merid Consulting
DESCRIPTION:Customer Experience journey maps help to visualize what customers think about their interaction with your organization. They help you step in the shoes of your customers to empathize with their experiences. This workshop will help you build a visual to identify and fill gaps between the experiences customers believe are important\, and the value they believe you provide. \n\n\n\nIn this workshop we will discuss:\n\n	How to create a customer experience journey map\n	Identifying points at which customers interact with you\n	Discovering "Moments of Truth" and using them to your advantage\n	Visualizing differences between expected and actual customer experiences\n	How to take action after creating journey maps\n\n \n\nPresenter: Tom Foege\, Managing Partner\, Merid Consulting\n\n\n\nRegister Online\n\nOnce you register you will be provided with the zoom meeting link
X-ALT-DESC;FMTTYPE=text/html:<span style="color:black\;"><span style="font-family:tahoma\,sans-serif\;">Customer Experience journey maps help to visualize what customers think about their interaction with your organization. They help you step in the shoes of your customers to empathize with their experiences. This workshop will help you build a visual to identify and fill gaps between the experiences customers believe are important\, and the value they believe you provide. </span></span><br />\n<br />\n<em><span style="color:black\;"><span style="font-family:tahoma\,sans-serif\;">In this workshop we will discuss:</span></span></em>\n<ul>\n	<li style="color:black\;margin-bottom:3.0pt\;margin-left:-.25in\;"><span style="font-family:tahoma\,sans-serif\;">How to create a customer experience journey map</span></li>\n	<li style="color:black\;margin-bottom:3.0pt\;margin-left:-.25in\;"><span style="font-family:tahoma\,sans-serif\;">Identifying points at which customers interact with you</span></li>\n	<li style="color:black\;margin-bottom:3.0pt\;margin-left:-.25in\;"><span style="font-family:tahoma\,sans-serif\;">Discovering &ldquo\;Moments of Truth&rdquo\; and using them to your advantage</span></li>\n	<li style="color:black\;margin-bottom:3.0pt\;margin-left:-.25in\;"><span style="font-family:tahoma\,sans-serif\;">Visualizing differences between expected and actual customer experiences</span></li>\n	<li style="color:black\;margin-bottom:3.0pt\;margin-left:-.25in\;"><span style="font-family:tahoma\,sans-serif\;">How to take action after creating journey maps</span></li>\n</ul>\n&nbsp\;<br />\n<span style="color:black\;"><span style="font-family:tahoma\,sans-serif\;">Presenter: Tom Foege\, Managing Partner\, Merid Consulting</span></span><br />\n<br />\n<span style="text-align: center\;"><u><span style="font-family: tahoma\, sans-serif\;"><span style="font-size: 12pt\;"><a href="http://info.kentchamber.com/events/details/improving-customer-experience-using-journey-maps-merid-consulting-247666" style="text-align: center\;"><span style="color:#0000FF\;">Register Online</span></a></span></span></u></span><br />\n<span style="font-size: 10pt\; font-family: tahoma\, sans-serif\; color: black\; text-align: center\;">Once you register you will be provided with the zoom meeting link</span>\n\n<div style="text-align: center\;">&nbsp\;</div>\n<br />\n&nbsp\;
LOCATION:
UID:e.444.247666
SEQUENCE:3
DTSTAMP:20260406T180323Z
URL:http://kentdev.chambermaster.com/events/details/improving-customer-experience-using-journey-maps-merid-consulting-247666
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