Membership Luncheon: Exceeding Customer Expectations

Description

Chamber luncheons are held at the Golden Steer Steak n’ Rib House at  23826 104th Ave SE on Kent’s East Hill.  Doors open at 11:30 a.m. with open networking.  Bring your business cards for the card exchange & prizes.  
 
February 1st - Exceeding Customer Expectations:  This session presentation was voted one of the top two keynotes in the world by the Meeting Professionals International Association in 2011. Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them.  What does that look like from the customer’s perspective?  Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the customer.  You will learn about how customers create their perceptions of you, your employees and your business. Learn why exceeding customer’s expectations is as simplistic as changing one or two behaviors and being consistent with those behaviors. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level.  Topics include: s Using Pedestal Words s How People Judge Us s Three Customer Level Types s The Three Levels of Listening s Creating Emotional Attachments s Perception Becomes the Customer’s Reality